Is Workplace Happiness a Business Decision

By JoAnna Brandi

Want a more positive workplace where you and your co-workers feel happy and motivated? Want to make customers happier so that their loyalty - and your profits - grow? Want to work more efficiently and effectively and improve your health? Authentic Happiness Coach and Customer Loyalty expert JoAnna Brandi shares tips for transforming these wants into "haves" Her overall message: Happiness creates resilient employees who, in turn, create resilient, thriving companies.   

As an Authentic Happiness Coach, my goal is to "raise the tonnage of happiness on the planet" - especially in the workplace. I spoke about the benefits of "workplace happiness" recently at the annual Customer Care Institute Forum in Atlanta, Georgia.

What's happiness got to do with customer care and loyalty? Everything. The level of happiness you feel is largely in your control. When you're happy it's much easier to create happiness for the customer. According to Martin Seligman, the founder of "positive psychology" with whom I studied to become an Authentic Happiness Coach, there's plenty of evidence being happy has far reaching business benefits.

Research proves that positive feelings reduce stress, build up the immune system and even enable people to think more holistically - to be open to new ideas and solve problems more quickly, efficiently and intelligently. Happy employees have a broader range of options to draw from; they are more creative and helpful. They are better equipped emotionally to create happy, loyal, referral generating customers. Ultimately, happy employees are more resilient. They help create resilient companies - ones that can withstand the challenges of an ever changing, increasingly competitive marketplace.

To get started at adding happiness to your customer care tool kit, it helps to practice eight happiness factors that are in your control. No matter what personality you were born with, no matter what your circumstances are, you can boost your feelings of happiness by taking charge of these eight factors:

1) Optimism. Despite what people say, optimism can be learned. It's about perspective, how a person chooses to interpret and explain what he experiences during the day. We're continuously making choices about how we explain the world to ourselves. If something challenging occurs and you think, "Just my luck. Bad things always happen to me," you are reducing your happiness. You can increase your happiness simply by choosing to think, "Hmmm. There must be something good about this situation - what could it be?" The power of optimism is not to be minimized - evidence shows that optimists live nine to ten years longer than people who are not optimistic.

2) Gratitude. Consciously, willingly and deliberately take moments throughout the day to feel gratitude, and to express it to others. To get businesses on board with this idea, I've advised them to start an "employee gratitude journal" in which everyone is encouraged to write down something for which they're grateful every day. They're always amazed at how powerful this inexpensive, quick and easy exercise is in creating a positive work environment and helping to transform the culture.

3) Forgiveness. Letting go of ill will toward others and oneself, surrendering resentments and regrets, and making peace with the past clears the way for happiness to be felt more often and more deeply.

4) Improve your self-talk. It's important to transform your self-talk from negative and punishing to positive and energizing. When you make a mistake and find yourself thinking, &qu